Returns and Exchanges

Our policy lasts a maximum 30 days for exchanges and 14 days for refunds. We can't offer you a refund / exchange if the product has surpassed the time periods stated above.

 

Refunds

  • If you change your mind before 14 days, we will offer a full refund on the product selected, this does not affect your statutory rights.

  • You must pay for the postage and packaging on returning and the item(s) must pass our Inspection Policy (see 'Inspection Policy).

  • If the product is damaged or faulty please contact us within 30 days of receiving the product on info@kanohealthandfitness.com. Photographic evidence will need to be provided for our records.

  • We do not accept returns on Sale/Clearance Items.

  • It may take up to 7 business days (or longer during busy periods) for returns to be processed.

 

Exchanges

  • If you would like to exchange the product you have 30 days from receiving the product to contact us with reasons of exchange and desired product to exchange with.

  • You must pay postage and packaging on returning. If there is a price difference in the exchange you will be offered a refund for the left over costs, alternatively you will be required to pay the difference where applicable.

  • We do not offer exchanges on out of stock items, if the item is out of stock, then we will refund the item returned.

  • We do not offer exchanges on Sale/Clearance items.

  • Exchanges must also pass our inspection Policy.

  • It may take up to 7 business days (or longer during busy periods) for exchanges to be processed.

 

Inspection Policy

  • If the return / exchange does not pass inspection, it will be mailed back to you.

  • Please return the item in the condition it was packaged and sent. If there is excessive wrinkling, the return is subject to denial.

  • All items must be unworn and unwashed. 

  • Items covered in animal / human hair will NOT be accepted.

  • Items that smell like smoke, cologne, or deodorant cannot be accepted.

If your exchange is approved, then your refund will be processed, and a refund will be  be applied to your credit card or original method of payment.

Packages will be processed on a first come basis. You will be notified via email once your order has been refunded.

 

If you haven’t received a refund within 7 days, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us below.

Incorrect Item Received 

-If we made a mistake with your order, then please email us - info@kanohealthandfitness.com. We may request photographic evidence for our records.

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Gloucester, Gloucestershire, UK

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