Returns and Cancellations

Our policy lasts a maximum of 30 days for exchanges and 14 days for refunds.

Packages will be processed on a first-come basis and you will be notified via email once your order has been refunded. If you haven’t received a refund within 7 days, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If your refund is still not visible please contact us via email


All returns must be sent to 17 Wingfield Avenue, Poole, Dorset, BH15 3DQ. We can not offer you a refund / exchange if the product has surpassed the time periods stated above.

Returning an Item

  • If you change your mind before 14 days, we will offer a full refund on the product selected, this does not affect your statutory rights.

  • You must pay for the returns postage and packaging and the item(s) must pass our 'Inspection Policy'.

  • If the product is damaged or faulty please contact us within 30 days of receiving the product on and we may be able to offer a refund or exchange. Photographic evidence will be required for our records.

  • We do not accept returns on Sale/Clearance Items.

  • It may take up to 7 business days (or longer during busy periods) for returns to be processed.

  • Return shipping can be covered by PayPal subject to their terms and conditions. We do not control these conditions. You can view their conditions here.



  • If you would like to exchange the product you have 30 days from receiving the product to contact us with reasons of exchange and desired product to exchange with.

  • You must pay postage and packaging on returning. If there is a price difference in the exchange you will be offered a refund for the leftover costs, alternatively, you will be required to pay the difference where applicable.

  • Exchanging items are subject to stock availability, if we are unable to exchange your item, we will offer you a full refund.

  • We do not offer exchanges on sale, clearance or discontinued items.

  • Exchanges must also pass our Inspection Policy.

  • It may take up to 7 business days (or longer during busy periods) for exchanges to be processed.


Inspection Policy
  • If the return / exchange does not pass inspection, it will be mailed back to you.

  • Please return the item in the condition it was packaged and sent. If there is excessive wrinkling, the return is subject to denial.

  • All items must be unworn and unwashed. Items covered in animal / human hair will NOT be accepted. Items that smell like smoke, cologne, or deodorant cannot be accepted.

Incorrect Item Received 

If we made a mistake with your order, then please email us: info@kanohealthandfitness.comWe may request photographic evidence for our records. If you need to return the incorrect item we will reimburse your postage, providing you present sufficient evidence, such as receipts.

Cancellation of Bookings

We have a strict cancellation policy for pre-booked sessions or treatments. We do not have a cancellation policy for our Univeristy Bootcamp Sessions as these are free of charge to students and staff at The University of Gloucestershire.

Our policy for paid bookings is listed below.

  • Less than 6 hours cancellation notice: No Refund

  • Less than 24 hours (but more than 6 hours) cancellation notice: 50% Refund

  • More than 24 hours cancellation notice: Full Refund

The client is expected to provide a reasonable explanation and understand the difficulties that cancellations can present on our team. Clients are welcome to rearrange bookings and will incur no additional charge, however, clients should understand that if they persistently cancel bookings without reasonable explanation or notice they may be refused treatment and coaching in the future. All clients hold the right to terminate any session or treatment at any point, for any reason. We may be able to offer a refund for clients who have self terminated sessions or treatments, this will be determined on an individual basis.

We hold the right to cancel any bookings at any time. We will endeavour to inform clients of cancellation as soon as possible and will refund all clients in full of any prepaid amount relating to the cancellation. We hold the right to terminate any session or treatment and withhold any monies paid relating to the booking in the event of gross misconduct from the client. We may terminate sessions for health and safety concerns, at which point a refund will be calculated based on the duration of the session at point of termination.

All cancellation costs will be waived if the client is required to self-isolate under COVID-19 guidelines. The client will not need to provide any evidence and there is no minimum cancellation notice. Any client who contracts or has been in contact with the virus must inform us immediately with the email

Cancellation of Subscriptions

If you wish to cancel your subscription you can do so here or by emailing Your subscription will be terminated and access to our online classes withdrawn. If you wish to rejoin our subscription plans then you can do so at any time.